At Buckthorn a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.
There are a few exceptions to the return policy:
1) No customized poker chips can be returned.
2) If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
3) If any other poker chips are returned, there will be a 15% restocking fee.
4) All items returned will be subject to a 15% restocking fee. Items that are returned, the shipping will not be refunded.
5) NO opened DVDs or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVDs, or KEM cards.
ALL items MUST be inspected prior to accepting a package. The shipper (UPS, Fedex) must be notifed of any damage.
Your full purchase price will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above (less Shipping and Handling). PLEASE ALLOW 2 WEEKS for credits to be issued.
When returning the product, please use a traceable package delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery confirmation).
Note: All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.